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PDP",[11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-me-h1-01","guidelines\u002Fpdp\u002Fpdp-me-h1-01",{"title":372,"category":219,"dimension":7,"severity":19,"targets":373,"status":12,"path":374,"stem":375,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Related product variants are clearly discoverable and cross-linked",[10],"\u002Fguidelines\u002Fpdp\u002Fpdp-merch-variant-01","guidelines\u002Fpdp\u002Fpdp-merch-variant-01",{"title":377,"category":219,"dimension":40,"severity":74,"targets":378,"status":12,"path":379,"stem":380,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Canonical Product & Offer Identity",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-mi-id-01","guidelines\u002Fpdp\u002Fpdp-mi-id-01",{"title":382,"category":219,"dimension":40,"severity":8,"targets":383,"status":12,"path":384,"stem":385,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Product claims are supported by concrete evidence",[10,11],"\u002Fguidelines\u002Fpdp\u002Fpdp-si-claims-01","guidelines\u002Fpdp\u002Fpdp-si-claims-01",{"title":387,"category":219,"dimension":40,"severity":74,"targets":388,"status":12,"path":389,"stem":390,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"No contradictory product information across the PDP",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-si-consist-01","guidelines\u002Fpdp\u002Fpdp-si-consist-01",{"title":392,"category":219,"dimension":40,"severity":8,"targets":393,"status":12,"path":394,"stem":395,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Product imagery matches selected variant",[10,11],"\u002Fguidelines\u002Fpdp\u002Fpdp-si-image-01","guidelines\u002Fpdp\u002Fpdp-si-image-01",{"title":397,"category":219,"dimension":40,"severity":19,"targets":398,"status":12,"path":399,"stem":400,"shopware_status":23,"shopify_status":15,"audience":16,"regulation":16},"Listing, product page, cart and checkout agree with each other",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-si-surface-01","guidelines\u002Fpdp\u002Fpdp-si-surface-01",{"title":402,"category":219,"dimension":40,"severity":19,"targets":403,"status":12,"path":404,"stem":405,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Variant selection does not redefine product identity",[11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-si-var-01","guidelines\u002Fpdp\u002Fpdp-si-var-01",{"title":407,"category":219,"dimension":50,"severity":19,"targets":408,"status":12,"path":409,"stem":410,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Availability status rendered as text in DOM",[11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-sr-avail-01","guidelines\u002Fpdp\u002Fpdp-sr-avail-01",{"title":412,"category":219,"dimension":50,"severity":74,"targets":413,"status":12,"path":414,"stem":415,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Default PDP State Is Valid",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-sr-def-01","guidelines\u002Fpdp\u002Fpdp-sr-def-01",{"title":417,"category":219,"dimension":50,"severity":19,"targets":418,"status":12,"path":419,"stem":420,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"PDP loads core decision data without delay",[10,11],"\u002Fguidelines\u002Fpdp\u002Fpdp-sr-load-01","guidelines\u002Fpdp\u002Fpdp-sr-load-01",{"title":422,"category":219,"dimension":50,"severity":74,"targets":423,"status":12,"path":424,"stem":425,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Price is rendered as authoritative text in DOM",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-sr-price-01","guidelines\u002Fpdp\u002Fpdp-sr-price-01",{"title":427,"category":219,"dimension":50,"severity":74,"targets":428,"status":12,"path":429,"stem":430,"shopware_status":15,"shopify_status":15,"audience":16,"regulation":16},"Stock status reflects real purchasability",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-sr-stock-01","guidelines\u002Fpdp\u002Fpdp-sr-stock-01",{"title":432,"category":219,"dimension":50,"severity":19,"targets":433,"status":12,"path":434,"stem":435,"shopware_status":15,"shopify_status":15,"audience":16,"regulation":436},"Variant selection works with the keyboard, and the price change is announced",[10,11],"\u002Fguidelines\u002Fpdp\u002Fpdp-sr-variant-01","guidelines\u002Fpdp\u002Fpdp-sr-variant-01",[60,437],"EN 301 549 \u002F WCAG 2.1 AA: 2.1.1, 4.1.2, 4.1.3, 1.4.1",{"title":439,"category":219,"dimension":80,"severity":19,"targets":440,"status":12,"path":441,"stem":442,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Fulfillment expectations are clearly communicated and structurally supported",[10,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-td-ful-01","guidelines\u002Fpdp\u002Fpdp-td-ful-01",{"title":444,"category":219,"dimension":80,"severity":19,"targets":445,"status":12,"path":446,"stem":447,"shopware_status":23,"shopify_status":23,"audience":16,"regulation":16},"Product reviews should provide meaningful information that helps users make a confident purchase decision",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-td-rev-01","guidelines\u002Fpdp\u002Fpdp-td-rev-01",{"title":449,"category":219,"dimension":80,"severity":19,"targets":450,"status":12,"path":451,"stem":452,"shopware_status":15,"shopify_status":15,"audience":453,"regulation":454},"The legal guarantee notice is present before purchase",[10,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-tde-guar-01","guidelines\u002Fpdp\u002Fpdp-tde-guar-01",[45],[455,456],"Dir 2011\u002F83\u002FEU Art. 6(1) as amended by Dir (EU) 2024\u002F825","Implementing Reg (EU) 2025\u002F1960",{"title":458,"category":219,"dimension":80,"severity":19,"targets":459,"status":12,"path":460,"stem":461,"shopware_status":15,"shopify_status":15,"audience":462,"regulation":463},"The shop says where reviews come from and how they are checked",[10,11,27],"\u002Fguidelines\u002Fpdp\u002Fpdp-tde-revauth-01","guidelines\u002Fpdp\u002Fpdp-tde-revauth-01",[45],[464,465],"Dir 2005\u002F29\u002FEC Art. 7(6)","Dir 2005\u002F29\u002FEC Annex I No. 23b, 23c",{"title":467,"category":468,"dimension":7,"severity":8,"targets":469,"status":12,"path":470,"stem":471,"shopware_status":15,"shopify_status":15,"audience":16,"regulation":16},"A “from” price says which variant it belongs to","plp",[10,11],"\u002Fguidelines\u002Fplp\u002Fplp-dc-from-01","guidelines\u002Fplp\u002Fplp-dc-from-01",{"title":473,"category":468,"dimension":7,"severity":19,"targets":474,"status":12,"path":475,"stem":476,"shopware_status":15,"shopify_status":15,"audience":477,"regulation":478},"Listing prices are what the customer pays, and quick-add listings carry the price notices",[10,11,27],"\u002Fguidelines\u002Fplp\u002Fplp-dc-price-01","guidelines\u002Fplp\u002Fplp-dc-price-01",[45],[479,480],"Dir 98\u002F6\u002FEC Art. 2(a), 3(1)","PAngV §3, §6 (DE)",{"title":482,"category":468,"dimension":7,"severity":19,"targets":483,"status":12,"path":484,"stem":485,"shopware_status":15,"shopify_status":15,"audience":486,"regulation":487},"Unit price is shown on listing tiles for products sold by measure",[10,11,27],"\u002Fguidelines\u002Fplp\u002Fplp-dc-unit-01","guidelines\u002Fplp\u002Fplp-dc-unit-01",[45],[488,489],"Dir 98\u002F6\u002FEC Art. 3(1)","PAngV §4 (DE)",{"title":491,"category":468,"dimension":34,"severity":19,"targets":492,"status":12,"path":493,"stem":494,"shopware_status":15,"shopify_status":15,"audience":16,"regulation":16},"Listing tiles show title, price and availability as text",[11,27],"\u002Fguidelines\u002Fplp\u002Fplp-me-tile-01","guidelines\u002Fplp\u002Fplp-me-tile-01",{"title":496,"category":468,"dimension":50,"severity":19,"targets":497,"status":12,"path":498,"stem":499,"shopware_status":15,"shopify_status":15,"audience":16,"regulation":16},"Every set of listing results has its own URL",[10,11,27],"\u002Fguidelines\u002Fplp\u002Fplp-sr-url-01","guidelines\u002Fplp\u002Fplp-sr-url-01",{"id":501,"title":147,"audience":16,"body":502,"category":86,"description":600,"dimension":50,"extension":610,"jurisdiction":16,"meta":611,"navigation":612,"path":149,"regulation":16,"seo":613,"severity":19,"shopify_status":15,"shopware_status":15,"status":12,"stem":150,"targets":614,"__hash__":615},"guidelines\u002Fguidelines\u002Fcheckout\u002Fcheckout-sr-payfail-01.md",{"type":503,"value":504,"toc":599},"minimark",[505,510,514,517,521,524,527,531,553,557,578,582,585,589,592,596],[506,507,509],"h2",{"id":508},"what-is-being-checked","What is being checked",[511,512,513],"p",{},"Whether a payment that fails, is declined, times out, or is cancelled by the user at an external provider returns the user to the shop with what they were buying still intact, an explanation of what happened, and the ability to pay with another method.",[511,515,516],{},"\"Intact\" can take two forms, and both pass: the cart is restored with the entered data, or the order already created is kept with its items and data and can be paid again. Which one applies depends on whether the shop creates the order before or after payment.",[506,518,520],{"id":519},"why-it-matters","Why it matters",[511,522,523],{},"Payment failure is common and mostly not the shop's fault: cards are declined, providers time out, second-factor prompts are missed. What is the shop's fault is what the user finds on their return. An empty cart after a declined card reads as the order having vanished, and a user in that state does not retry, they leave and frequently contact support to ask whether they were charged.",[511,525,526],{},"This is also where duplicate orders are created, when a user who cannot tell what happened tries again from the beginning.",[506,528,530],{"id":529},"failure-signals","Failure signals",[532,533,534,538,541,544,547,550],"ul",{},[535,536,537],"li",{},"The cart is empty after returning from a failed payment, and no pending order is offered for payment instead.",[535,539,540],{},"The user lands on a generic error page with no route back into checkout or to the pending order.",[535,542,543],{},"No explanation distinguishes a decline from a cancellation from a technical failure.",[535,545,546],{},"The failed payment method remains selected with no prompt to choose another.",[535,548,549],{},"The user cannot tell whether they were charged.",[535,551,552],{},"Returning from the provider produces a session that is no longer signed in.",[506,554,556],{"id":555},"how-to-verify","How to verify",[558,559,560,563,566,569,572,575],"ol",{},[535,561,562],{},"In a test environment, reach the payment step and trigger a decline using the provider's test credentials.",[535,564,565],{},"Confirm the return lands inside the shop with the items and entered data intact, either in the restored cart or in the pending order.",[535,567,568],{},"Confirm the message distinguishes what happened and states whether any charge was made.",[535,570,571],{},"Confirm another payment method can be selected and the order completed.",[535,573,574],{},"Repeat by cancelling at the provider rather than being declined, since these are different paths and are frequently handled differently.",[535,576,577],{},"Repeat by abandoning the provider page and navigating back manually.",[506,579,581],{"id":580},"recommended-fix","Recommended fix",[511,583,584],{},"Treat payment failure as an expected branch, not an exception: keep the items and entered data intact, by restoring the cart or by keeping the pending order payable, explain the outcome in terms of what the user should do next, state the charge status explicitly, and offer method reselection without restarting checkout.",[506,586,588],{"id":587},"shopware-specific","Shopware specific",[511,590,591],{},"The order is created before payment. When a payment fails or is cancelled, the customer lands on the finish page with a payment error, or on the page for editing the order, where another payment method can be chosen; the cart is not restored, because it has become the order. Whether the method can be changed depends on the transaction state and on the payment method's setting \"Allow change of payment method after order completion\". Verify that retry path rather than looking for a restored cart.",[506,593,595],{"id":594},"shopify-specific","Shopify specific",[511,597,598],{},"Test the return path of each payment provider in use, including third-party payment apps, since each handles failure and cancellation itself.",{"title":600,"searchDepth":601,"depth":601,"links":602},"",2,[603,604,605,606,607,608,609],{"id":508,"depth":601,"text":509},{"id":519,"depth":601,"text":520},{"id":529,"depth":601,"text":530},{"id":555,"depth":601,"text":556},{"id":580,"depth":601,"text":581},{"id":587,"depth":601,"text":588},{"id":594,"depth":601,"text":595},"md",{},true,{"title":147,"description":600},[10],"3Rl3eM0ZByvlCggwmeDf2ujjVX8mF15WvQBPiLA7qL0",1789502394625]