PDP-DC-RETURNS-01high
Return conditions are visible before purchase
Decision ClarityTargets: human · agent
What is being checked
Checks whether return conditions are clearly communicated on the PDP before the user commits to a purchase.
Why it matters
Absent return information elevates commitment risk and reduces purchase confidence while limiting agents' ability to evaluate transactional safety.
Failure signals
- No return information on the PDP
- Return conditions are hidden deep in legal pages
- Return messaging is ambiguous or contradictory
- Return conditions differ between PDP and checkout
How to verify
- Inspect the PDP and confirm that return conditions (e.g. return period, exclusions) are visible or directly accessible without entering checkout.
Recommended fix
Provide clear and consistent return information on the PDP that is accessible before purchase commitment.